The private customer, purchasing the product on the website of SIA "Dabas Prieks" www.tirsmiers.lv, is entitled to refuse the product within 14 days from the moment of its receipt;
- The right of withdrawal can be applied for in a free form by filling in the report form placed in the contacts section or by sending an e-mail to [email protected]. In both cases, the order number must be provided;
- After the application for the right of withdrawal, the customer must send the purchased product with its original packaging to the Omniva parcel terminal Smiltene T / C Center parcel terminal, Baznīcas laukums 2, Smiltene within 14 days at the latest. Customer is responsible to cover return postage costs.
- SIA "Dabas Prieks" on the day when the goods are received, refunds the amount paid by the customer;
- The customer is responsible for the decrease in the value of the product if the product is used for a purpose other than to clarify the nature, characteristics and operation of the product.